Privacy and terms.

1. About us

This website is operated by EMB ABLE SOLUTIONS LTD, trading as Able Bathing. Company number SC878973. Registered office: Summit House, 4–5 Mitchell Street, Edinburgh, Scotland, EH6 7BD.

We design, supply and install accessible bathrooms across Scotland. By using our website or engaging our services, you agree to the following Terms, Conditions and Privacy Policy.

2. Website use

You may use our website for lawful purposes only. You must not:

• Use the site in any way that may cause damage, disruption or impairment.
• Attempt to access data or systems without authorisation.
• Copy, reproduce or distribute our content without permission.

You may print or download sections of the website for personal use only.

3. Changes to these terms

We may update these Terms, Conditions and Policies at any time. The most current version will always be published on ablebathing.co.uk. Continuing to use our website or services means you accept any updates.

4. Price guides, quotations, deposits and bookings

• All quotations are valid for 14 days unless otherwise stated.
• A deposit is required to confirm your booking and secure materials and installation dates.
• Once a deposit has been paid, it becomes non-refundable as materials, schedules and resources are allocated.
• If no deposit has been paid and the job is not yet booked, there will be no cancellation fee.

5. Cancellation policy

• Cancellations must be made in writing.
• Deposits are non-refundable once a project is booked.
• If cancellation occurs after work has commenced, you may be liable for the cost of labour, materials or services already supplied.

6. Third-party supplier conditions

We work with trusted suppliers to ensure quality materials. However, Able Bathing cannot be held responsible for delays, shortages or delivery failures caused by external suppliers. We will always keep you informed and take reasonable steps to minimise disruption.

7. Payments, completion and warranties

• Final payment is due on the day of project completion.
• Your warranty becomes active only once full payment has been received.
• Withholding payment due to minor snagging issues is not permitted if the bathroom is complete, safe and in use.
• Any minor adjustments identified after completion will be resolved under our warranty at no additional cost.
• Failure to make full payment may void your warranty until the balance is settled.

8. Existing plumbing, electrical and building conditions

While we take every care to assess your existing plumbing, heating, electrical and structural works before beginning installation, Able Bathing cannot be held liable for any hidden or pre-existing defects that become apparent during or after our work.

If such issues arise, we will:

• Inform you immediately; and
• Quote for any additional materials, labour or time required.

This includes but is not limited to:

• Hidden leaks, faulty pipework or defective drainage.
• Unsafe or non-compliant electrical systems.
• Subfloor damage, damp or rot.
• Insufficient water pressure or heating system issues.
• Structural weaknesses or building irregularities.

Any necessary remedial work will be charged separately and must be approved before proceeding.

9. Promotions and special offers

Promotional offers are subject to availability and may be withdrawn at any time. Offers cannot be used in conjunction with any other promotion unless stated in writing.

10. Complaints procedure

We aim to provide a professional and caring service. If you are dissatisfied, please contact us directly on 0800 151 2250. We will acknowledge your complaint within 5 working days and aim to resolve it within 14 working days.

11. Telephone call recording

For quality and training purposes, calls to and from Able Bathing may be recorded. Recordings are stored securely and accessed only by authorised personnel.

12. Force majeure (events beyond our control)

We are not liable for delays or failure to perform obligations caused by events beyond our reasonable control — including weather, illness, material shortages or supplier issues. Work will resume as soon as practicable.

Estimated start dates are provided at the time of booking and represent our planned schedule for your project. However, we reserve the right to amend the start date where circumstances beyond our reasonable control — such as weather, illness, material delays, supplier issues or a previous project overrunning due to unforeseen circumstances. Able Bathing cannot be held liable for any changes to the start date caused by such events. We will notify you of any changes as soon as reasonably possible.

13. Limitation of liability

We will not be liable for:

• Indirect or consequential losses.
• Damage arising from misuse, neglect or alteration of our installations.
• Temporary inconvenience during renovation work.

Nothing in these terms limits liability for death, personal injury or fraud caused by our negligence.

14. Privacy and data protection

14.1 Who we are

EMB ABLE SOLUTIONS LTD, trading as Able Bathing, is the data controller under the UK General Data Protection Regulation (GDPR). We are committed to protecting your privacy and handling personal information responsibly.

14.2 Information we collect

We may collect:

• Your name, address and contact details when you submit an enquiry form.
• Technical information such as your IP address and browser type through analytics.
• Notes from consultations necessary to provide accurate quotes.

We do not collect or store financial or sensitive personal data through our website.

14.3 How we use your data

Your data is used to:

• Respond to enquiries and provide quotations.
• Arrange home consultations and installations.
• Improve our website and services through analytics.
• Meet legal or contractual obligations.

We will never sell or rent your data.

14.4 Cookies and analytics

We use essential browser storage to operate the website and remember your cookie choice. With your permission, we also use Google Analytics to understand how the website is used, Google Ads measurement and Meta Pixel to understand whether our advertising leads to enquiries. Optional analytics and advertising storage is denied unless you accept it.

You can accept or reject optional cookies when the banner appears and can change or withdraw your choice at any time using the Cookie settings control in the website footer. Rejecting optional cookies does not prevent you from using the website or submitting an enquiry.

14.5 Third-party processors

We may share limited personal data with trusted third-party service providers who assist with hosting, analytics or secure form submissions. These processors act only on our instructions and are bound by strict GDPR-compliant agreements. We do not permit third parties to use your data for their own purposes.

14.6 Data storage and security

Your data is stored securely on encrypted systems. We retain data only as long as necessary to fulfil the purposes outlined above or to meet legal requirements.

14.7 Your rights

Under UK data protection law, you have the right to:

• Access a copy of your personal data.
• Request correction or deletion.
• Withdraw consent for marketing.
• File a complaint with the Information Commissioner’s Office at ico.org.uk.

To exercise these rights, contact us by phone at 0800 151 2250.

15. Cookies notice

Essential storage is used to provide core website functions, security and to remember whether you accepted or rejected optional cookies. It cannot be switched off through our cookie banner because the website needs it to honour your choice.

Analytics storage helps us understand visits and interactions so we can improve the site. Advertising storage helps us measure whether a Google or Meta advertisement led to an enquiry. We do not use this setup to replace the telephone number shown on the website, and we do not send names, email addresses, telephone numbers or full postcodes to Google Analytics or Meta Pixel.

Analytics and advertising storage are optional and are denied by default. If you accept optional cookies, analytics and advertising measurement is enabled while advertising personalisation remains disabled. Your choice is remembered for up to six months, after which we may ask again. Use Cookie settings in the footer to review or change your choice at any time.

16. Intellectual property

All content, text and imagery on this website are owned by EMB ABLE SOLUTIONS LTD or its licensors. You may not copy, modify or distribute any content for commercial purposes without prior written consent.

17. Governing law

These Terms, Conditions and Privacy Policy are governed by the laws of Scotland. Any disputes will be handled exclusively by the Scottish courts.