Helpful information
Clear answers to your accessible bathroom questions.
Find straightforward information about prices, the free home design visit, installation and choosing the right bathroom. If your question is not covered, call 0800 151 2250 and we’ll be happy to help.
Price and VAT
Clear answers about prices, written quotes and VAT relief.
See all prices and the estimatorHow much does an accessible bathroom cost?
Complete walk-in shower installations start from £7,000, wet rooms from £9,400 and walk-in baths from £7,000. Your exact quote depends on your bathroom, its layout, the work required and the products you choose.
View the full pricing guide →Can I get 0% VAT on my bathroom?
Eligible work can be zero-rated when the bathroom is being adapted because of a qualifying disability or long-term condition in the person’s private home. We’ll explain the simple eligibility declaration at your home design visit.
Read about pricing and VAT →Can you help me apply for a council grant?
In Scotland, help with bathroom adaptations is arranged locally and the process varies by council and housing situation. Start with your council’s social care or occupational therapy team before instructing work. If they issue a specification or ask for quotations, we can survey the room and quote against it.
What happens during the free home design visit?
We’ll listen to what you need, measure your bathroom and explain what is practical. We’ll help you explore the layout, access, support and finishes, then send your written quote afterwards. There is nothing to sign or decide during the visit.
See how the process works →Who comes to the home visit?
One of our expert bathroom advisers will visit your home. They have years of experience assessing needs and designing accessible bathrooms, as well as working alongside carers, occupational therapists, architects and local councils. They’ll listen to what you need, measure the room and explain the options that could work for you.
Can family members or friends join the visit from a distance?
Yes. We regularly work with family members and friends who live in another city or even another country. They can join the design visit by phone, and you can tell us who should receive the written quote and project updates.
Helping a loved one? →How do I know whether a walk-in shower, wet room or walk-in bath is right for me?
You do not need to decide before contacting us. At your free home design visit, we’ll look at how you use your bathroom, what you would like to make easier and how you want it to look. We’ll explain what is practical and help you choose the option that works best for you.
Compare the three bathroom options →How long will installation take, and what should I expect while the work is being done?
Straightforward walk-in shower installations normally take 2–3 working days. Full wet rooms and more complex bathroom projects commonly take 5–7 working days or longer. We protect your home, keep the work area tidy, clean up at the end of each day and keep you updated throughout.
See how installation works →Will I be left without a bathroom during the work?
We plan the work so the disruption is contained: dust protection goes up on day one, we clean up at the end of every working day, and the job is sequenced so the essentials are out of action for as little time as possible. What that means for your room is agreed with you before anything starts.
Can an accessible bathroom still look stylish?
Yes. Accessible does not have to mean clinical. We’ll help you choose wall panels, flooring, furniture and fittings that suit your taste, creating a bathroom that is easier to use and feels like part of your home.
See completed bathrooms →Which bathroom suits who
Shower, wet room or bath — the practical differences.
Compare the three optionsWhat's the difference between a walk-in shower and a wet room?
A walk-in shower uses a low tray with a small step of a few centimetres. In a wet room the floor itself is the shower — tanked, waterproofed and completely level, with nothing to step over at all. Wet rooms give the most room for wheelchairs and helpers; walk-in showers suit most rooms with less work.
Compare all three options →Can a wet room go upstairs?
Usually, yes. An upstairs wet room needs the floor build-up and drainage route checked — which is part of what the design visit is for. It's a question we answer in your actual bathroom, not from a phone script.
Everything about wet rooms →What if my bathroom is really small?
Small rooms are a large part of what we fit. A walk-in shower or walk-in bath usually reuses the footprint of the old bath, and a compact wet room can free up floor the old suite was wasting. The design visit is where the centimetres get measured properly.
Which areas do you cover?
Central Scotland: Glasgow, Edinburgh, North and South Lanarkshire, West and East Lothian, Falkirk, Stirling, Clackmannanshire, Fife, and Perth and Kinross — plus the surrounding communities we can practically serve. The estimator checks your postcode in seconds, and if we can't serve you, we say so straight away.
See the coverage map →What happens after I send the booking form?
A short phone call to understand what's needed and agree a visit time. Nothing else happens until you've spoken to a person — no surprise doorstep visits, no daily chasing calls.
Request a free home design visit →Still have questions?
Call us and we’ll be happy to help. Ask us anything about prices, bathroom options, the home design visit or installation—there is no pressure to book.