Legal & Policies | Able Bathing Scotland

Able Bathing Limited — Terms, Conditions & Privacy Policy

Registered Address: 272 Bath Street, Glasgow, G2 4JR, Scotland
Telephone: 0800 151 2250
Website: ablebathing.co.uk
Last Updated: October 2025

1. About Us

This website and all related services are operated by Able Bathing Limited (“we”, “our”, “us”). We design, supply, and install accessible bathrooms across Scotland. By using our website or engaging our services, you agree to the following Terms, Conditions, and Privacy Policy.

2. Website Use

You may use our website for lawful purposes only. You must not:

• Use the site in any way that may cause damage, disruption, or impairment.
• Attempt to access data or systems without authorisation.
• Copy, reproduce, or distribute our content without permission.

You may print or download sections of the website for personal use only.

3. Changes to These Terms

We may update these Terms, Conditions, and Policies at any time. The most current version will always be published on ablebathing.co.uk. Continuing to use our website or services means you accept any updates.

4. Quotations, Deposits & Bookings

• All quotations are valid for 14 days unless otherwise stated.
• A deposit is required to confirm your booking and secure materials and installation dates.
• Once a deposit has been paid, it becomes non-refundable as materials, schedules, and resources are allocated.
• If no deposit has been paid and the job is not yet booked, there will be no cancellation fee.

5. Cancellation Policy

• Cancellations must be made in writing.
• Deposits are non-refundable once a project is booked.
• If cancellation occurs after work has commenced, you may be liable for the cost of labour, materials, or services already supplied.

6. Third-Party Supplier Conditions

We work with trusted suppliers to ensure quality materials. However, Able Bathing Limited cannot be held responsible for delays, shortages, or delivery failures caused by external suppliers. We will always keep you informed and take reasonable steps to minimise disruption.

7. Payments, Completion & Warranties

• Final payment is due on the day of project completion.
• Your warranty becomes active only once full payment has been received.
• Withholding payment due to minor snagging issues is not permitted if the bathroom is complete, safe, and in use.
• Any minor adjustments identified after completion will be resolved under our warranty at no additional cost.

Failure to make full payment may void your warranty until the balance is settled.

8. Existing Plumbing, Electrical & Building Conditions

While we take every care to assess your existing plumbing, heating, electrical, and structural works before beginning installation, Able Bathing Limited cannot be held liable for any hidden or pre-existing defects that become apparent during or after our work.

If such issues arise, we will:

1. Inform you immediately; and
2. Quote for any additional materials, labour, or time required.

This includes but is not limited to:

• Hidden leaks, faulty pipework, or defective drainage
• Unsafe or non-compliant electrical systems
• Subfloor damage, damp, or rot
• Insufficient water pressure or heating system issues
• Structural weaknesses or building irregularities

Any necessary remedial work will be charged separately and must be approved before proceeding.

9. Promotions & Special Offers

Promotional offers are subject to availability and may be withdrawn at any time. Offers cannot be used in conjunction with any other promotion unless stated in writing.

10. Complaints Procedure

We aim to provide a professional and caring service. If you are dissatisfied, please contact us directly on 0800 151 2250. We will acknowledge your complaint within 5 working days and aim to resolve it within 14 working days.

11. Telephone Call Recording

For quality and training purposes, calls to and from Able Bathing Limited may be recorded. Recordings are stored securely and accessed only by authorised personnel.

12. Force Majeure (Events Beyond Our Control)

We are not liable for delays or failure to perform obligations caused by events beyond our reasonable control — including weather, illness, material shortages, or supplier issues. Work will resume as soon as practicable.

13. Limitation of Liability

We will not be liable for:

• Indirect or consequential losses;
• Damage arising from misuse, neglect, or alteration of our installations;
• Temporary inconvenience during renovation work.

Nothing in these terms limits liability for death, personal injury, or fraud caused by our negligence.

14. Privacy & Data Protection

14.1 Who We Are

Able Bathing Limited is the data controller under the UK General Data Protection Regulation (GDPR). We are committed to protecting your privacy and handling personal information responsibly.

14.2 Information We Collect

We may collect:

• Your name, address, and contact details when you submit an enquiry form;
• Technical information such as your IP address and browser type (via analytics);
• Notes from consultations necessary to provide accurate quotes.

We do not collect or store financial or sensitive personal data through our website.

14.3 How We Use Your Data

Your data is used to:

• Respond to enquiries and provide quotations;
• Arrange home consultations and installations;
• Improve our website and services via analytics;
• Meet legal or contractual obligations.

We will never sell or rent your data.

14.4 Cookies & Analytics

Our website uses cookies and analytics to improve user experience and monitor site performance. You can disable cookies in your browser settings at any time.

14.5 Third-Party Processors

We may share limited personal data with trusted third-party service providers who assist with hosting, analytics, or secure form submissions. These processors act only on our instructions and are bound by strict GDPR-compliant agreements. We do not permit third parties to use your data for their own purposes.

14.6 Data Storage & Security

Your data is stored securely on encrypted systems. We retain data only as long as necessary to fulfil the purposes outlined above or to meet legal requirements.

14.7 Your Rights

Under UK data protection law, you have the right to:

• Access a copy of your personal data;
• Request correction or deletion;
• Withdraw consent for marketing;
• File a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

To exercise these rights, contact us by phone at 0800 151 2250.

15. Cookies Notice

By using our website, you consent to our use of cookies for essential functionality and analytics. You can adjust your cookie preferences in your browser settings at any time.

16. Intellectual Property

All content, text, and imagery on this website are owned by Able Bathing Limited or its licensors. You may not copy, modify, or distribute any content for commercial purposes without prior written consent.

17. Governing Law

These Terms, Conditions, and Privacy Policy are governed by the laws of Scotland. Any disputes will be handled exclusively by the Scottish courts.

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© 2025 Able Bathing Limited. All Rights Reserved.